Call Center

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Deskripsi Pekerjaan

Job Requirement:
  • Education background minimum Bachelor degree.
  • Experience Customer service minimum 1 year.
  • English fluency both in writing & speaking.
  • Results oriented without compromising respect.
  • Familier with Ms. Office
Job Responsibilities:
  • Develops relationship with allocated customers.
  • Participates in joint sales meeting/visit if necessary.
  • Accepts all orders and processes them for handover to Operations.
  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
  • Takes & handle customer inquiries e.g. Track & Trace.
  • Drives solutions of customer complaints by solving it directly or assigning tasks to other function.
  • Acts as first contact point for customer claims; support customer in notification and reception of claims, provides DGF claims documents, collect required documents from claimant and hands over to specialized claims handlers when documents are complete.
  • Takes and processes customer feedback (follow up on complain handling).
  • Collaborate closely with operation and other departments for smooth handling of shipments and continuous updates.

Tanggal ditayangkan: 24 January 2020, ditutup tanggal 23 February 2020

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Informasi Lowongan

Bidang pekerjaan
call center

Grand Slipi Tower, Jalan Letjen. S. Parman, Kav 22 - 24 Jakarta Barat

Min 2 tahun (Pegawai (non-manajemen & non-supervisor))

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Tentang Perusahaan

PT Popbox Asia Services

Dynamic, fast growing company serving the eCommerce industry with new concept of parcel delivery in Indonesia. Popbox Asia launched one of the first self-service digital lockers in Indonesia, providing residents with a secure location to pickup, send or return parcels at their own convenience. We are looking for passionate candidates to join our team and grow together with us toward the new face of last mile delivery.



Ukuran Perusahaan

51 - 200 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Kasual (contoh: Kaos)




Bahasa Indonesia

Mengapa memilih Kami?

PopBox Lockers will eliminate missed deliveries, long waiting time, extra effort to return parcel, closing times and the need to queue at depots. PopBox Lockers allows you to send, collect and return a parcel at a time and place convenient for you. PopBox is a new concept of to send, receive and return parcels.Our system allows convenience and flexibility to businesses and consumers by increasing effectivity and lowering costs.

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