We are looking for an enthusiastic individual with solid experience in We are looking for an enthusiastic individual with a passion to join our Customer Service team, with previous experience being an advantage. In this role, you will gain industry knowledge and international experience, while improving your communication skills and techniques. This will equip you with the competencies required to develop your potential for future career opportunities, as well as contribute to your team's and organisation's success.

 

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

 

We offer
As the leading integrated container logistics company in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

 

We offer a competitive compensation and benefits package and are continuously searching for new ways to invest in our talent through ongoing personal and professional development initiatives.

Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for our people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

 

Key responsibilities
- Build strong and lasting relationships with customers and provide second-to-none customer service.
- Take full responsibilities and end-to-end ownership of customer shipments and issues.
- Engage in constructive problem resolution and provide solutions.
- Act and communicate proactively and keep customers informed of any issues or changes in the booking.
- Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
- Work independently and assist the team in realizing goals and standards – share knowledge and best practices.

 

We are looking for
- Previous customer service experience in shipping, logistics, freight forwarding, and supply chain will be an advantage.
- A history of continuous improvement.
- Previous experience in a customer facing role, preferably one that involved any form of critical thinking.
- Can handle pressure and high volume of customers.
- The successful candidate must also display excellent communication skills, able to converse with people of all levels and is well organized, personable, problem solver, and a team player.

 

As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.