Consignee Support Team Leader (Yogyakarta)

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Consignee Support Team Leader (Yogyakarta)

Pelayanan Pelanggan
Janio Asia
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Deskripsi Pekerjaan

Gearing up for the next growth stage, Janio is looking for a Consignee Support Team Leader to join our team. As a Consignee Support Team Leader, you will support the direct line manager, to oversee and manage the Customer Support and Customer (CXCS) Experience daily operations; ticket distribution, WhatsApp inquiries, multiple shared documents, and ensure the CXCS team achieves the SLA target.  
 
Main Responsibilities
  • To lead the Consignee Support, both Tier 1 and Tier 2
  • Handling the ticket distribution and monitor the SLA
  • Monitor daily activities of customer support operations from the various channels (email, web widget, social media, and Slack channels)
  • Assist customer support staff with duties where required.
  • Train and update staff in areas of customer support and company policies.
  • Evaluate team members, both qualitative and quantitative.
  • Investigate and solve customer’s complaints.
  • Respond to customer support issues in a timely manner 
  • Keep being informed on the Janio’s latest products and services and relay the updated information to the CS agents
  • Performing additional duties where needed.
     
    Qualifications
    • The maximum age for this position is 32 years old
    • Minimum holding a D3 degree.
    • A minimum of 1-2 years of experience as a Team Lead in a Contact Centre.
    • Familiar with the logistics/e-commerce world would be preferable.
    • Fluent in English (written and oral)
    • Can lead a team to achieve the company's KPI.
    • Willing to work on a shift.
    • Willing to be placed in Yogyakarta.

    Tanggal ditayangkan: 29 July 2020, ditutup tanggal 28 August 2020

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    Informasi Lowongan

    Bidang pekerjaan
    consignee support team leader

    Lokasi
    Jl. Ciputat Raya BB No. 2, Pondok Pinang, South Jakarta City, Special Capital Region of Jakarta, Indonesia

    Pengalaman
    Min 2 tahun (Non-Eksekutif)

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    Tentang Perusahaan

    Janio Asia

    About Janio
     
    Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core we operate as a smart logistics solutions provider, serving merchants and logistics partners and connecting industry players across the globe.
     
    Through Janio, we strive to create a truly integrated network that brings together every key player to become the backbone supporting SEA’s growing e-commerce ecosystem. Looking ahead, our platform would look to incorporate elements of AI and machine learning to provide a suite of smart solutions for real-time tracking, route optimization, warehouse management and dynamic forecasting to truly become a data-intelligent platform.

    Industri

    Transportasi/Logistik

    Ukuran Perusahaan

    1- 50 pekerja

    Proses Lamaran

    Lebih dari 2 minggu

    Waktu Kerja

    Waktu regular, Senin - Jumat

    Pakaian Kerja

    Formil (contoh: Kemeja + Dasi)

    Tunjangan

    Kesehatan

    Bahasa

    Bahasa Inggris

    Mengapa memilih Kami?

    Janio Technologies is an innovative and high growth logistics tech startup with a mission to simplify Asian logistics network.
     
    You’ll join a team where everyone is striving for constant innovation and improvement. We are an incredibly driven and supportive team. We are passionate about what we are doing and obsessed with high performance. We have a strong commitment to make Janio a great place to work and grow with.
     
    Join us for a rewarding career now! 

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