Contact Center Support Section Head

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Contact Center Support Section Head

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Deskripsi Pekerjaan

Kualifikasi :
  • Pendidikan S1 jurusan Sistem Komputer, IT atau Ilmu Komputer.
  • Min. level Koordinator / Supervisor/ Team Leader.
  • Min. 3 tahun pengalaman di bidang IT (lebih disukai di industri Contact Center atau Customer Service)
  • Menguasai Microsoft office dan Visio.
  • menguasai PHP dan HTML Designer serta Photoshop/Corel/Ilustrator.
  • Memahami Contact Center Management System (Customer Relationship Management System, Bits, Avaya dan Crew Management System).
  • Menguasai system pulling email (H mail)
  • Menguasai OS system (Windows Linux), Putty dan Sharing document system.
  • Menguasai troubleshooting PC / Laptop, Instalasi server dan jaringan internet / intranet.
Deskripsi pekerjaan :
  • Memonitor report  dan analisa performansi divisi customer service.
  • Memonitor ketersediaan dan perbaikan infrastruktur tim customer service (software & hardware).

Tanggal ditayangkan: 26 December 2019, ditutup tanggal 25 January 2020

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Informasi Lowongan

Bidang pekerjaan
IT-Jaringan/Sistem/Sistem Database

Lokasi
Jl. Tomang Raya No. 11 - Jakarta Barat

Pengalaman
Min 3 tahun (Supervisor/Koordinator)

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Tentang Perusahaan

PT Jalur Nugraha Ekakurir

Established in 1990, PT Tiki Jalur Nugraha Ekakurir or JNE started operations in majoring on customs clearance and distribution for incoming courier and cargo shipments to Indonesia.
In 1991, JNE set up its own International network by joining International courier companies which allow JNE to offer delivery services worldwide.
At present, JNE, which is armed with more than 10.000 staffs and more than 4000 networks in all over Indonesia, we offers you express courier and cargo customs clearance and distribution into Indonesia. Through an efficient and effective website, JNE gives a simple access to any information associated to JNE services. Achieving awards and ISO 9001: 2000 certificate has also proved our services reliability.

Industri

Transportasi/Logistik

Ukuran Perusahaan

Lebih dari 5000 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Regular hours, Mondays - Saturdays

Pakaian Kerja

Bisnis (contoh: Kemeja)

Tunjangan

Kesehatan, Olahraga (contoh: pusat kebugaran), Parkir

Bahasa

Bahasa Indonesia

Mengapa memilih Kami?

JNE’s Service reliability, which is consistent and accountable for more than two decade has created high credibility as well as trust among the business partners, which keep increasing. Achievement and commitment of JNE is proven through winning of different kinds of awards as ISO 9001:2008 Certification upon the quality management system We are currently looking for candidates who have core competency.

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