CRM (Customer Relationship Management) Specialist

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CRM (Customer Relationship Management) Specialist

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Deskripsi Pekerjaan

JOB BRIEF :
In this role, it’s important to have good interpersonal skills to deal with customers and collaborate with other departments in the company, in order to achieve the maximum efficiency and helping to manage customer satisfaction.
 
Scope & Job Responsibilities / Duties Include : 
SALES SUPPORT
  • Processing / qualifying sales leads :
    • Identifying new prospects through tele-sales.
    • Data cleansing and validate information before formalizing the sales lead.
    • Assigning the lead to the correct sales channel and follow up for results.
  • Preparing and Responding to Rate Inquiries (RFQ / Tenders / Bids).
  • Scheduling / Assigning Sales Appointments.
  • Actively involving in building new and existing customer relationships.
  • Updating sales related activities to the Sales & CRM System.
  • Working towards achieving Budgetary goals / KPI’s.
CUSTOMER SERVICE
  • Supporting new client on-boarding and activation.
  • Assisting and monitoring operations flow of customers / agents assigned.
  • Troubleshooting / Problem Solving of escalations in a timely manner to retain client / partner confidence.
  • Build Sustainable relationships of trust through interactive communication.
  • Keep records of customer interaction on RFQ, Escalations, etc.
  • Handle email correspondence, requests and queries appropriately.
  • Accompanying or representing the company at business meetings / review meetings.
  • Produce reports, presentations, briefs and conduct research and/or carry out projects.
  • Conduct Monthly review meetings with BU Heads to ensure proper Customer Service is delivered.
 
REQUIREMENTS :
  • Education – Minimum Bachelor Degree
  • Basic Understanding of operational process flow.
  • Computer Literacy – Mandatory (MS Office, CRM, ERP systems)
  • Fluency in Languages – English is Mandatory (Written/Spoken), other languages is an added advantage.
  • Result Oriented, Process Driven, Self Discipline, Well groomed, etc.
  • Excellent communication and interpersonal skills.
  • Outstanding organizational and time management skills
  • Ability to multitask and prioritize daily workload
  • Ability to work under pressure and to tight deadlines
  • Excellent verbal and written communications skills, presentation skills.
  • The ability to work on your own initiative
  • Discretion and confidentiality
  • Flexibility, adaptability and attention to detail.
  • Maybe necessary to work over time during peak / when deadlines are close or as and when required.

Tanggal ditayangkan: 21 February 2020, ditutup tanggal 22 March 2020

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Informasi Lowongan

Bidang pekerjaan
crm

Lokasi
Jalan Danau Sunter Selatan, Jakarta 14350, Indonesia

Pengalaman
Min 1 tahun (Pegawai (non-manajemen & non-supervisor))

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Tentang Perusahaan

PT. Expo Freight Indonesia

Expo Freight (EFL) is one of the largest Asian based freight forwarders, providing integrated freight and supply chain solutions. With its own network of 18 countries EFL continues to expand into a truly global company with more countries added every year.

Our commitment to customers and ability to cater to client specific needs, positions us as a reliable partner and service provider to many large global brands and customers alike.
 
Product & Services
Our services include,
 
Air Freight
Sea Freight
Multimodal
Customs Brokerage
Consolidations
Warehousing & Road Transport
Project Cargo Handling
Contract Logistics
and many more...
 

Industri

Transportasi/Logistik

Ukuran Perusahaan

51 - 200 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

As per company policy

Pakaian Kerja

Bisnis (contoh: Kemeja)

Tunjangan

Kesehatan

Bahasa

Bahasa Inggris

Mengapa memilih Kami?

  • Join a Multi National Logistics Company
  • Enhance your talent and fast track your career growth
  • Be part of a transformation in creating legacy
Our business operations and state-of-the-art facilities are run by a professional and skilled workforce who are dedicated and experienced, ensuring that we are able to meet the needs of our global customers. At EFL We take pride in our passionate, diverse and highly motivated workforce. In order to deliver ‘Simple Logistics’ globally, we seek to employ not just the best of the best, we also reinforce continuous learning with an ongoing professional relationship with our people in terms of supporting their development.
 
Our experience shows that the suitability of a candidate will not solely be appraised exclusively on the basis of their resume and qualifications. We believe a personal appraisal of the individuals core values and ethics are essential in order to make a satisfactory assessment.

We support and facilitate a cohesive and dynamic environment that supports the advancement of high performers. If you are keen to develop a career that can truly span the globe, send us your resume and we will do the rest.
 

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