In this role, it’s important to have good interpersonal skills to deal with customers and collaborate with other departments in the company, in order to achieve the maximum efficiency and helping to manage customer satisfaction.
Scope & Job Responsibilities / Duties Include :
SALES SUPPORT
Processing / qualifying sales leads :
Identifying new prospects through tele-sales.
Data cleansing and validate information before formalizing the sales lead.
Assigning the lead to the correct sales channel and follow up for results.
Preparing and Responding to Rate Inquiries (RFQ / Tenders / Bids).
Scheduling / Assigning Sales Appointments.
Actively involving in building new and existing customer relationships.
Updating sales related activities to the Sales & CRM System.
Working towards achieving Budgetary goals / KPI’s.
CUSTOMER SERVICE
Supporting new client on-boarding and activation.
Assisting and monitoring operations flow of customers / agents assigned.
Troubleshooting / Problem Solving of escalations in a timely manner to retain client / partner confidence.
Build Sustainable relationships of trust through interactive communication.
Keep records of customer interaction on RFQ, Escalations, etc.
Handle email correspondence, requests and queries appropriately.
Accompanying or representing the company at business meetings / review meetings.
Produce reports, presentations, briefs and conduct research and/or carry out projects.
Conduct Monthly review meetings with BU Heads to ensure proper Customer Service is delivered.
Expo Freight (EFL) is one of the largest Asian based freight forwarders, providing integrated freight and supply chain solutions. With its own network of 18 countries EFL continues to expand into a truly global company with more countries added every year.
Our commitment to customers and ability to cater to client specific needs, positions us as a reliable partner and service provider to many large global brands and customers alike.
Product & Services
Our services include,
Air Freight
Sea Freight
Multimodal
Customs Brokerage
Consolidations
Warehousing & Road Transport
Project Cargo Handling
Contract Logistics
and many more...
Industri
Transportasi/Logistik
Ukuran Perusahaan
51 - 200 pekerja
Proses Lamaran
Lebih dari 2 minggu
Waktu Kerja
As per company policy
Pakaian Kerja
Bisnis (contoh: Kemeja)
Tunjangan
Kesehatan
Bahasa
Bahasa Inggris
Mengapa memilih Kami?
Join a Multi National Logistics Company
Enhance your talent and fast track your career growth
Be part of a transformation in creating legacy
Our business operations and state-of-the-art facilities are run by a professional and skilled workforce who are dedicated and experienced, ensuring that we are able to meet the needs of our global customers. At EFL We take pride in our passionate, diverse and highly motivated workforce. In order to deliver ‘Simple Logistics’ globally, we seek to employ not just the best of the best, we also reinforce continuous learning with an ongoing professional relationship with our people in terms of supporting their development.
Our experience shows that the suitability of a candidate will not solely be appraised exclusively on the basis of their resume and qualifications. We believe a personal appraisal of the individuals core values and ethics are essential in order to make a satisfactory assessment.
We support and facilitate a cohesive and dynamic environment that supports the advancement of high performers. If you are keen to develop a career that can truly span the globe, send us your resume and we will do the rest.