Customer Experience Manager

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Customer Experience Manager

Pelayanan Pelanggan
PT. IDcommerce Service Solution
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Deskripsi Pekerjaan

Job Descriptions :
  • Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Drive a ‘Customer First’ initiative: implementation, execution, control and completion of key strategic projects
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Hire and train new customer service agents.
  • Stay informed on the latest industry techniques and methods.
Qualifications :
  • Candidate must possess at least Bachelor's Degree in Business Studies, Management,Mass Communications or equivalent.
  • At least 4 Year(s) of working experience in the related field is required for this position.
  • Preferably Manager/Assistant Manager specialized in Customer Service or equivalent.
  • Experience with managing a Customer Service Platform will be considered.
  • Advanced communication skills
  • Ability to manage key stakeholder relationships
  • Previous experience in leading a team
  • Excellent verbal and written English skills
  • Design thinking/customer journey mapping skills are a plus

Tanggal ditayangkan: 25 May 2020, ditutup tanggal 24 June 2020

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Informasi Lowongan

Bidang pekerjaan
customer experience manager

Lokasi
Jl Ikan Sumbal No. 26A Perak Barat , Krembangan - Surabaya

Pengalaman
Min 4 tahun (Manajer/Asisten Manajer)

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Tentang Perusahaan

PT. IDcommerce Service Solution

We are a newly setup start-up company in Fulfillment and Express services based in PIK, North Jakarta. We are hiring many talents to fulfil various positions. Just apply and we will try to allocate you to the most suitable of positions.

Industri

Transportasi/Logistik

Ukuran Perusahaan

501 - 1000 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Bisnis (contoh: Kemeja)

Tunjangan

Kesehatan, Tunjangan Lainnya

Bahasa

Bahasa Inggris

Mengapa memilih Kami?

Our Culture is Energetic and Fast Response working environment, where you can learn more to enhance your limit while having fun in achieving goals together.

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