Customer Experience Representative

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Customer Experience Representative

Pelayanan Pelanggan
PT. IDcommerce Service Solution
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Deskripsi Pekerjaan

 
Job Descriptions:
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of customer interactions, process customer accounts and file documents
 
Requirements:
  • Minimum Bachelor Degree holder in Communication or Business Administration or any related field.
  • More than 1 year experience in related field, experience in the same industry will be a plus.
  • Proven customer support experience especially handling e-commerce.
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Willing to be placed at Pantai Indah Kapuk
  • Willing to work on shifts with rotation every 2 weeks.

Tanggal ditayangkan: 09 July 2020, ditutup tanggal 08 August 2020

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Informasi Lowongan

Bidang pekerjaan
customer experience representative

Lokasi
Jl. Ciputat Raya BB No. 2, Pondok Pinang, South Jakarta City, Special Capital Region of Jakarta, Indonesia

Pengalaman
Min 2 tahun (Pegawai (non-manajemen & non-supervisor))

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Tentang Perusahaan

PT. IDcommerce Service Solution

We are a newly setup start-up company in Fulfillment and Express services based in PIK, North Jakarta. We are hiring many talents to fulfil various positions. Just apply and we will try to allocate you to the most suitable of positions.

Industri

Transportasi/Logistik

Ukuran Perusahaan

501 - 1000 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Bisnis (contoh: Kemeja)

Tunjangan

Kesehatan, Tunjangan Lainnya

Bahasa

Bahasa Inggris

Mengapa memilih Kami?

Our Culture is Energetic and Fast Response working environment, where you can learn more to enhance your limit while having fun in achieving goals together.

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