Customer Experience Staff

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Deskripsi Pekerjaan

  • To analyse data related to user feedback and share it with respective stakeholders.
  • To produce weekly reports of customer’s voice.
  • You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
  • Professionally handle high volume of inquiries from clients and customers.
  • You will be accountable for meeting individual (KPIs) and team goal and providing regular report to higher management.
  • Analyse data and statistics to isolate and identify areas of improvement.
  • Implementing adjustments or corrections and following up to ensure resolution.
  • Continuously identify work process improvements.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
  • Review, improve and develop methods of reaching out to users and understanding our users.
  • Take responsibility for regular updates of the effectiveness of these plans in order to improve quality service and adapt all communication plans to reflect the changing needs of target audiences.
  • Minimum Diploma Degree with 2 years experience in the same position or Fresh Graduate with Bachelor degree in a relevant field, e.g. finance, financial mathematics, computer science, mathematics, statistics, physics, bioinformatics or engineering.
  • Maximum age 30 years old.
  • A strong work initiative and the ability to adapt to new challenges and ideas.
  • Attention to detail, yet able to consider the bigger picture to drive performance and results; Unafraid to deal with large, dirty, and messy data.
  • Strong statistics knowledge, Strong business acumen, able to translate data to business insights.
  • Directly produces datasets and reports for analysis using databases and reporting.
  • Excellent communication (both written and verbal), influencing and negotiation skills, required to cooperate with a wide range of internal and external stakeholders with driven and assertive personality.
  • Evidence of strong management, planning, and organisational skills, required to manage a partner portfolio, purchase of order and customer-centric  activities,
  • Ability and experience in setting, monitoring and reporting against targets to key internal stakeholders.
  • Managing a framework of qualitative and quantitative measures that would allow the team to effectively monitor and evaluate customer satisfaction.
  • Ensuring all officers have a clear understanding of the motivations of the target market.
  • Willing to be placed in PIK, North of Jakarta

Tanggal ditayangkan: 09 April 2020, ditutup tanggal 09 May 2020

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Informasi Lowongan

Bidang pekerjaan
customer experience staff

Jl. H.R. Rasuna Said X-2 No. 1, Jakarta , 12950, Indonesia

Min 2 tahun (Pegawai (non-manajemen & non-supervisor))

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Tentang Perusahaan

PT. IDcommerce Service Solution

We are a newly setup start-up company in Fulfillment and Express services based in PIK, North Jakarta. We are hiring many talents to fulfil various positions. Just apply and we will try to allocate you to the most suitable of positions.



Ukuran Perusahaan

501 - 1000 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Bisnis (contoh: Kemeja)


Kesehatan, Tunjangan Lainnya


Bahasa Inggris

Mengapa memilih Kami?

Our Culture is Energetic and Fast Response working environment, where you can learn more to enhance your limit while having fun in achieving goals together.

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