Customer Relation & Engagement Officer

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Customer Relation & Engagement Officer

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Deskripsi Pekerjaan

About Ninja Van
 
Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In April 2019, we raised one of the largest Series D rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
 
Responsibilities:
  • Manager relation and engage closely with customer/shipper
  • Focus on retaining Key Shipper (devide by segment)
  • Excute properly the whole plan
  • Reduce Key Shipper churn and retain volume from x to y
Requirements:
  • A good university education with preferably 1 year of related experience
  • Personable and a good communicator in Bahasa Indonesia
  • Self-starter with good initiative, and persistence to see us through this challenge
  • Proficiency in Microsoft Office suite
  • Target oriented, achiever, and creative
  • Experiencing in banking relation management or any experienced related to relation & engagement improvement (any backgorund of company)

Tanggal ditayangkan: 24 January 2020, ditutup tanggal 23 February 2020

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Informasi Lowongan

Bidang pekerjaan
customer relation engagement officer

Lokasi
Ninja Xpress - Menara Bidakara 2 Lantai 5 Jl. Rasamala Raya, RT.8/RW.8, Menteng Dalam, Tebet, Kota Jakarta Selatan, 12870, DKI Jakarta

Pengalaman
Min 1 tahun (Pegawai (non-manajemen & non-supervisor))

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Tentang Perusahaan

Ninja Xpress

About Ninja Van
Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series B rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
 
At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Industri

Transportasi/Logistik

Ukuran Perusahaan

2001 - 5000 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Kasual (contoh: Kaos)

Tunjangan

Kesehatan

Bahasa

Bahasa Indonesia & English

Mengapa memilih Kami?

We are on the lookout for world-class talent to fill our world-class engineering team. We want people who are passionate about creating software that makes a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small team, you will have a very direct impact on the success of the company.

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