Deskripsi Pekerjaan

Are you a driven customer services professional? Do you put your clients first, whilst adequately balancing their needs and the business drivers of your team and your organization? Then we would like to get in touch with you. We are looking enthusiastic individual with a strong Customer orientation to join our team in Indonesia.
 
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. We manage and serve a diverse range of industries and provide around the world through our in-house forwarding team or with our agency partners. We offer multi-carrier air, ocean and project logistic services and tap into our decades of experience to make the customer experience a seamless one.
 
We Offer

We offer an opportunity to join a diverse team of passionate and dedicated colleagues who are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!
 
At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! Our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!
 
Key responsibilities
 
  • Ensure smooth execution of the Customs House Brokerage (CHB) clearance process and hand over to our trucking team
  • Implement all import or export strategies according to all suppliers and customer demands and ensure compliance to all regulations
  • Understanding potential delivery-related service issues and their timely and satisfactory resolution while supporting our business processes and standards
  • Be the primary point of contact for customers and act as an advocate for the customer internally
  • Identify and execute upselling opportunities
  • Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
  • Own customer experience and lead the team to achieve best-in class Customer Service
Who we are looking for
  • Bachelor’s degree in a related field.
  • Previous customer service experience in logistics and services specifically in CHB (import and exports) sector will be an advantage.
  • Can consider newly graduates who share passion for global trade.
  • The successful candidate must also display excellent communication skills, able to converse with people of all levels and is well organized, personable, problem solver, and a team player.
  • This is a contractual role for 6 months with opportunity to become permanent depending on performance and business need.
As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Application Process
 
Bringing a diverse mix of best and brightest talents to Maersk Line is critical to our continued success. That is why we uphold a meticulous screening process. The first step of the hiring process is for you to create your profile in our Maersk Careers website. If you find this role suitable to your experience and qualifications, start filling in your online application right away thru the link below:
 
https://jobsearch.maersk.com/jobposting/index.html?id=MA-230658
 

Tanggal ditayangkan: 12 November 2019, ditutup tanggal 12 December 2019