Customer Service & Control Tower Manager

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Customer Service & Control Tower Manager

Pelayanan Pelanggan
PT Popbox Asia Services
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Deskripsi Pekerjaan

Job Description:
  1. Manage and set action plan for Process Innovation/Improvement and Service Policy, to increase Customer Satisfaction.
  2. Setup and maintain Service partners all around Indonesia.
  3. Monitoring Supply Chain Spare part with 3PL Vendor.
  4. Manage Careline (call center) team.
  5. With team sales monitoring which customers no longer support, and making a list and given to sales to be followed up further.
  6. Conduct Internal Quality Audit, review and proposed standard operating procedures, conduct operation process review, maintain relationship with CTC and Sales Department.
  7. Monitoring achievement of service level (SLA) commitment through effective and efficient process SLA (Service Level Agreement) for B2B and B2C Customer.
  8. Manage KPI and setup SOP Develop, recommend, and monitoring quality service in operation and develop measurements tools to monitor operation performance.
  9. Provide the presentation and monitor service performance achievement and corrective action taken, and review the impact of the improvement plans to management in order to ensure commitment to improve service level.
  10. Performance report and do analysis of Operation performance
 
Requirements:
  1. Candidate must possess at least Bachelor's Degree in any field.
  2. At least 3 - 4 Year(s) of working experience in the related field is required for this position.
  3. Have Managerial skill in Logistics/Supply Chain or equivalent and preferably experienced in
    Express.
  4. Excellent communication, interpersonal skills, excellent analytical & problem solving skill.
  5. Excellent skills to operate microsoft office includ Excel, PowerPoint and Word.

Tanggal ditayangkan: 25 April 2020, ditutup tanggal 25 May 2020

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Informasi Lowongan

Bidang pekerjaan
Pelayanan Pelanggan

Lokasi
Jl. Palmerah Utara No. 90 Jakarta Barat

Pengalaman
Min 4 tahun (Manajer/Asisten Manajer)

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Tentang Perusahaan

PT Popbox Asia Services

Dynamic, fast growing company serving the eCommerce industry with new concept of parcel delivery in Indonesia. Popbox Asia launched one of the first self-service digital lockers in Indonesia, providing residents with a secure location to pickup, send or return parcels at their own convenience. We are looking for passionate candidates to join our team and grow together with us toward the new face of last mile delivery.

Industri

Transportasi/Logistik

Ukuran Perusahaan

51 - 200 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Kasual (contoh: Kaos)

Tunjangan

Kesehatan

Bahasa

Bahasa Indonesia

Mengapa memilih Kami?

PopBox Lockers will eliminate missed deliveries, long waiting time, extra effort to return parcel, closing times and the need to queue at depots. PopBox Lockers allows you to send, collect and return a parcel at a time and place convenient for you. PopBox is a new concept of to send, receive and return parcels.Our system allows convenience and flexibility to businesses and consumers by increasing effectivity and lowering costs.

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