Customer Service Representative (5 months contract)

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Customer Service Representative (5 months contract)

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Deskripsi Pekerjaan

Sealand – A Maersk Company is a regional container logistics company that combines passionate local teams and agile-thinking with an unrivaled global network powered by the larger Maersk family. We move our customers’ cargo quickly and efficiently across the Americas, Asia, Europe, North Africa and the Middle East. Through the close connection to Maersk we ensure our customers the benefits of industry-leading logistics expertise and cutting-edge technology.
 
In Asia, we have over 700 employees in 14 countries and a Headquarter (HQ) based in Singapore. We operate a fleet of over 90 ships, serving over 230 key ports across the region through an extensive feeder network that spans Bangladesh to East Russia. We have an entrepreneurial spirit and a fast-paced work environment where employees are empowered, expected to take ownership and to be accountable for their performance.
 
We Offer

We offer an opportunity to join a diverse team of passionate and dedicated colleagues who are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!
 
At Sealand Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! Our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!
 
Key responsibilities
 
  • Ensure availability and response to email and phone inquiries from all customers in a courteous and professional manner.
  • Monitor other customer entry points for customer inquiries and respond within agreed upon deadlines with all relevant information.
  • Ensure accurate processing and confirmation of all customer bookings; facilitate changes as required keeping all relevant customers informed
  • Reconcile systems to ensure accuracy and ensure customer expectations met; record reasons for changes/amendments
  • Update systems as required.
  • Promote / Facilitate use of E- Commerce / Web tools.
  • Performs other position related duties as specified by management
  • Have a thorough knowledge of the needed Sealand Maersk service scopes, acceptance policies, business rules and any other related matters, keeping own self updated of latest developments.
  • Work closely and actively with different functions i.e. Sales, Operations, Finance and any other functions for the easiest and the most professional experience possible to our customers.
  • Provide input and feedback to Customer Service Team Leader / Manager on issues/concerns that need escalation, on performance improvement initiatives, on any tasks that have been assigned or on any other matters affecting team, process and or performance.
  • Execute tasks/projects that may be assigned from time to time.
  • Live the company’s values.
Who we are looking for
 
  • Previous customer service experience in shipping, logistics, freight forwarding, and supply chain will be an advantage
  • Previous experience in a customer facing role, preferably one that involved any form of critical thinking.
  • Can handle pressure and high volume of customers.
  • Personable, energetic and excellent communication skills.
  • Someone who is an excellent team player and able to work effectively under pressure.
  • Should have the ability to converse with people of all levels and is well organised, efficient and effective.
 
At Sealand Maersk, we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
 
Application Process
 
Bringing a diverse mix of best and brightest talents to Maersk is critical to our continued success. That is why we uphold a meticulous screening process. The first step of the hiring process is for you to create your profile in our Maersk Careers website. If you find this role suitable to your experience and qualifications, start filling in your online application right away thru the link below:
 
https://jobsearch.maersk.com/jobposting/index.html?id=SM-239864
 
 
 
 

Tanggal ditayangkan: 19 March 2020, ditutup tanggal 18 April 2020

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Informasi Lowongan

Bidang pekerjaan
customer service representative

Lokasi
Jakarta, Indonesia

Pengalaman
Lulusan baru/Pengalaman kerja kurang dari 1 tahun

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Tentang Perusahaan

Sealand - A Maersk Company

Sealand – A Maersk Company is a regional shipping line, powered by Maersk. As the world’s largest shipping company, the Maersk Group covers ports in almost every country in the world, making around 33,000 port calls a year.
 
We work with the passion and flexibility of a local brand. But with Maersk at our backs, we also ensure you enjoy the benefits of industry-leading logistics expertise, cutting-edge technology and global reach.
 
Where we come from

Our story began with a revolutionary act in 1956. Malcom McLean – a trucking entrepreneur – decided to pack his cargo in standardised compartments, and containerisation was born.
 
Four years later, Malcom MacLean founded Sea Land Service, Inc. People connected with us immediately. We were the first shipping company in the industry to carefully consider their business needs – and we put them on the leading edge of innovation.
 
We became part of the A.P. Moller Maersk Group in 1999, giving our customers access to the world’s largest shipping network. Then in 2018, we were honoured to join forces with MCC Transport and Seago Line, two passionate regional brands that pride themselves on being close to their customers.
 
Today, we connect companies in the Americas, Asia, Europe, North Africa & the Middle East with their key markets. Wherever we work, we combine passionate local teams with an unrivalled global network to move cargo quickly and efficiently.
 
What we do
 
We're three regional organisations covering North, Central and South America, far east Asia, Europe, North Africa and the Black Sea area, powered by Maersk - the world's leading shipping company.
 
We exist to make shipping simpler and more efficient. We pair logistics needs with our knowhow and digital tools to put our customers in control every step of the way. Simple and with a local flavour.
 
We’re privileged to be part of the larger Maersk business. We give our customers global reach, scale and stability – while still being their regional partner, just around the corner.
 
Our fast, proactive teams ensure prompt support when needed. We work closely with our customers to help optimise their logistics today, and understand their business needs of tomorrow. We are their neighbour, we speak their language and we know their market.
 
Welcome to Sealand – A Maersk Company.
 

Industri

Transportasi/Logistik

Ukuran Perusahaan

Lebih dari 5000 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Bisnis (contoh: Kemeja)

Tunjangan

Kesehatan, Bonus

Bahasa

Bahasa Inggris

Mengapa memilih Kami?

Join us
People join us for more than a specific role in a specific business unit. They join a global organization where they can build a career. When you join Maersk, you’ll find the world is your workplace. That’s our promise to you.
 
Visit Maersk.com to give you more insight into who we are and what makes us different. Or hear it from our employees themselves by visiting this link: http://www.maersk.com/en/the-maersk-group/career/our-people.
 

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