Customer Service Representative

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Customer Service Representative

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Deskripsi Pekerjaan

  • Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.
  • Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling.
  • Interact with management and warehouse personnel to establish service criteria and meet customer requirements.
  • Follow up with customers and other departments to resolve invoice problems and discrepancies.
  • Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling.
  • Accurately input into and retrieve information from the system.
  • Audit air bills for completeness and accuracy. Research and maintain filings of airbills.
  • Reconcile driver pickup and delivery manifests.
  • Read, decode, and decipher freight coding in order to expedite freight movement and tracking process.
  • Record damaged shipments and misrouted freight on applicable reports

By submitting your application, you declare the information provided is correct. Please also note that your application data will be treated strictly confidential

Tanggal ditayangkan: 08 April 2020, ditutup tanggal 08 May 2020

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Informasi Lowongan

Bidang pekerjaan
customer service representative

Lokasi
Schenker Petrolog Utama. PT, Wisma Raharja 5th Floor, Jalan TB Simatupang Kav 1, East Cilandak, Special Capital Region of Jakarta, Indonesia

Pengalaman
Min 2 tahun (Pegawai (non-manajemen & non-supervisor))

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Tentang Perusahaan

PT Schenker Petrolog Utama

Who is DB Schenker?
 
DB Schenker is the world’s leading global logistics provider — we support industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management. Integrated logistics resides at the world’s most important intersections, where the flow of goods creates an effective link between carriers. Our value-added services ensure the flow of goods continues seamlessly and supply chains stay lean and optimized for success. Our business holds top positions in automotive, technology, consumer goods, trade fair logistics, special transports, and special events logistics.
 
We have more than 68,000 employees worldwide at nearly 2,000 locations, and warehouse space totaling more than 8 million square meters across over 750 countries on all continents. This extensive network allows us to offer bespoke logistics solutions for industry and trade. Our comprehensive portfolio of individual solutions for the Automotive, Consumer, Electronics, Industrial and Healthcare units demonstrates this. Our range of services includes all stages in the value chain, from procurement, production and distribution logistics, to after-sales service.
 
As a leader in the air freight and ocean freight market, DB Schenker is one of the world’s top freight forwarding providers. We operate at more than 800 locations around the world, with approximately 13,000 employees. We run approximately 1,200 chartered flights a year on premium airlines, connecting hubs on all continents. In fact, as one of the pioneers in the air freight industry, DB Schenker is now the leader in innovative air freight concepts.
 
DB Schenker in Indonesia
 
PT Schenker Petrolog Utama combines more than 30 years forwarding experience in Indonesia. DB Schenker has been active in Indonesia since 1974 and due to changes in the government policies was finally able to form a joint venture with our long-term agents, the Petrolog Group in Indonesia. The joint venture (PMA) was established in March 1999.
 
PT Schenker Petrolog Utama currently employs over 500 people and has 20 offices in Indonesia: Jakarta – Corporate Office, Jakarta – Airport Office, Jakarta – Logistics (6 facilities), Cibitung Sales Office, Bandung, Semarang, Surabaya, Denpasar, Balikpapan, Medan and Batam. In other areas group companies of PT Petrolog Indah or reliable local partners are employed.
 
PT Schenker Petrolog Utama has its own trucks and through the Petrolog group companies the firm has access to an extensive range of group owned equipment and special facilities (truck, standard trailers, lowbed trailers, prime-movers, cranes, forklifts, barges, warehouses, etc.).

Industri

Transportasi/Logistik

Ukuran Perusahaan

501 - 1000 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Bisnis (contoh: Kemeja)

Tunjangan

Kesehatan, Penglihatan, Tunjangan Lainnya, Gigi, Pension Program, Training Support & Futsal

Bahasa

Bahasa Inggris

Mengapa memilih Kami?

DB Schenker is the top choice for people pursuing a career in the global transport and logistics industry. Whether you’re looking to start your career with us, or advance your job with an industry leader, we have a multitude of roles in over 130 countries covering all areas of business, such as logistics, IT, finance, marketing, and HR. Learn more about what makes DB Schenker the perfect place for your career.
 
Please visit our career page at https://www.dbschenker.com/global/careers, where you can find an interesting job.
 

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