Incumbent to this position is reporting to "Customer Service Coordinator" in order to process orders for all customers, coordinate & follow up with customer’s mails & product notification Information, coordinate with internal customers - Distribution Center related with add-on or special arrangement for delivery planning, store claim on delivery discrepancies & feedback, QA on customer’s feedback on quality issues, Inventory Control on Product availability.
Key Responsibilities :
• Process order from Customer’s Stores via electronic ordering system.
• Switch stores order for change in product inventory item code.
• Split / kiosk delivery update.
• Generate report volume for Distribution Center route planning.
• Check any auto push items to in-corporate into Stores normal order.
• Liaise with Inventory Control Team on stock status & coordinate with Distribution Center on replacement should the stock holding is insufficient to fulfill the market wide requirement
• To coordinate with Stores & Distribution Center on the replacement & issue manual D/O if replacement needed.?
• Create New Item in the system for stores order computation.
• Collect Data in regards to delivery matters such as item damaged during delivery, over or short delivered.
• Circulate such information to Operation Manager / Distribution Centre for their further investigation.
• Document the number of add-on, special / split delivery made by stores & tracking daily total case volume and cubic delivered.
• Tabulate Customer satisfaction survey quarterly.
• To forward emails to relevant parties for their info or action.
• To send daily updates to Customer’s Stores updating them on any exceptional issue, inventory item stock out or phase in available for ordering, auto-push items.
• To coordinate with internal customers, Distribution Center - delivery info, Bakery - buns order, Accounts – billing, QA – product qualities & Inventory Control – stock status.
· To collect store’s order on Distribution Center Web (ordering system).
· To submit the order to supplier.
· To generate the report of ordered volume to Finance for billing purposes.
Requirements :
- Good communication skills in dealing with both internal and external parties is a must
- Good command in using Ms Excel
- Attention to details
- Fast learner
- Able to work in fast-pace environment
- Maintain good performance in high-pressure situation
- Meticulous and accurate in execution of given tasks and responsibilities.