Customer Service Staff

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Customer Service Staff

Pelayanan Pelanggan
PT Havi Indonesia
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Deskripsi Pekerjaan

Incumbent to this position is reporting to "Customer Service Coordinator" in order to process orders for all customers, coordinate & follow up with customer’s mails & product notification Information, coordinate with internal customers - Distribution Center related with add-on or special arrangement for delivery planning, store claim on delivery discrepancies & feedback, QA on customer’s feedback on quality issues, Inventory Control on Product availability.
 
Key Responsibilities :
•   Process order from Customer’s Stores via electronic ordering system.
•   Switch stores order for change in product inventory item code.
•   Split / kiosk delivery update.
•   Generate report volume for Distribution Center route planning.
•   Check any auto push items to in-corporate into Stores normal order.
•   Liaise with Inventory Control Team on stock status & coordinate with Distribution Center on replacement should the stock holding is insufficient to fulfill the market wide requirement
•   To coordinate with Stores & Distribution Center on the replacement & issue manual D/O if replacement needed.?
•   Create New Item in the system for stores order computation.
•   Collect Data in regards to delivery matters such as item damaged during delivery, over or short delivered.
•   Circulate such information to Operation Manager / Distribution Centre for their further investigation.
•   Document the number of add-on, special / split delivery made by stores & tracking daily total case volume and cubic delivered.
•   Tabulate Customer satisfaction survey quarterly.
•   To forward emails to relevant parties for their info or action.
•   To send daily updates to Customer’s Stores updating them on any exceptional issue, inventory item stock out or phase in available for ordering, auto-push items.
•    To coordinate with internal customers, Distribution Center - delivery info, Bakery - buns order, Accounts – billing, QA – product qualities & Inventory Control – stock status.
·         To collect store’s order on Distribution Center Web (ordering system).
·         To submit the order to supplier.
·         To generate the report of ordered volume to Finance for billing purposes.
 
Requirements :
  • Good communication skills in dealing with both internal and external parties is a must
  • Good command in using Ms Excel
  • Attention to details
  • Fast learner
  • Able to work in fast-pace environment
  • Maintain good performance in high-pressure situation
  • Meticulous and accurate in execution of given tasks and responsibilities.
 

Tanggal ditayangkan: 30 December 2019, ditutup tanggal 29 January 2020

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Informasi Lowongan

Bidang pekerjaan
customer service staff

Lokasi
Jl. Pulo Ayang Raya Blok JJ-9, Kawasan Industri Pulo Gadung Jakarta Timur

Pengalaman
Min 1 tahun (Pegawai (non-manajemen & non-supervisor))

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Tentang Perusahaan

PT Havi Indonesia

HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries.

Supply chains are highly complex and interconnected structures essential to the success of any company. Foodservice companies in particular need optimal supply chain performance to ensure they have the right amount of food products and other supplies to support a new product launch, deliver on a promotion or simply provide a great customer experience. HAVI’s expertise and experience in marketing analytics, packaging, supply chain management and logistics enables us to make connections across the supply chain that no other company can – and help customers address challenges big and small.

HAVI’s supply chain services are complemented by the customer engagement services offered by our affiliated company The Marketing Store.  For more information, please visit HAVI.com and tmsw.com.

Industri

Transportasi/Logistik

Ukuran Perusahaan

201 - 500 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Kasual (contoh: Kaos)

Tunjangan

Standard

Bahasa

Bahasa Indonesia and English

Mengapa memilih Kami?

Culture and Values :
“HAVI” is a group of companies who strive to succeed by maximizing every individual’s potential in a positive work environment. As a group, our objective is to satisfy our customers, profitably grow our business, while practicing ethical behavior. We will continue to prosper by embracing these principles while being sensitive to the cultures and diversity of those with whom we interact as a growing international company. Above all else we will always “Deliver the Promise.”

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