Customer Success

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Deskripsi Pekerjaan

Requirements:
  • ?Candidate must possess at least Master's Degree/Post Graduate Degree in any field.
  • Required language(s): English, Mandarin
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Preferably Staff (non-management & non-supervisor) specialized in Customer Service or equivalent.
Responsibilities :
  • Daily interactions with our worldwide user-base(particularly for questions. training, and operational issues in the transaction process
  • Continuous improvement of us engagement on xChange—with focus on reaction times. data 
  • Step-by-step automatization of all client-facing processes in close collaboration with the product team - Close collaboration with our Customer Service team HO in Hamburg, Germany

Tanggal ditayangkan: 11 November 2019, ditutup tanggal 11 December 2019

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Informasi Lowongan

Bidang pekerjaan
customer success

Lokasi
Malang, Indonesia

Pengalaman
Min 3 tahun (Pegawai (non-manajemen & non-supervisor))

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Tentang Perusahaan

xChange

Every day, millions of containers are transported - and every third container is empty! xChange is the world's first online B2B marketplace to share excess containers with other companies.
 
Our customers range from the world’s leading shipping lines to the largest leasing companies and forwarders to container traders across the globe. As a growing startup in the logistics industry, we are permanently looking for great minds and people looking for a new challenge to support our team.

Industri

Transportasi/Logistik

Ukuran Perusahaan

1- 50 pekerja

Proses Lamaran

1 hari Cepat

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Kasual (contoh: Kaos)

Tunjangan

Paid in USD

Bahasa

Bahasa Inggris

Mengapa memilih Kami?

• You are the first point of contact for our clients in case of questions. comments and problems—and therefore our “face” in market
• You have exciting challenges in a dynamic work environment and a high-qrowth startup. No day is like the other! 
• Your team is young. international, and has extremely flat hierarchies—a great working environment,

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