Customer Support Agent Tier 2

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Customer Support Agent Tier 2

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Deskripsi Pekerjaan

Requirements:
  • Diploma degree or higher
  • Proficient in relevant computer applications
  • Experience in a Customer service online shopping environment and warehouse process knowledge will put as plus
  • Excellent communication skills both verbal and written.
  • Ability to work in a team environment
  • Serve as an escalation point for support issues from Tier 1 agents.
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately
 
Job Descriptions:
  • Following up customer cases, escalated to related department and solving customer issue via call or email
  • Handling customer directly (walk in customer)
  • Management and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Document all call information according to standard operating procedures
  • Other duties as assigned

Tanggal ditayangkan: 17 November 2020, ditutup tanggal 17 December 2020

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Informasi Lowongan

Bidang pekerjaan
customer support agent tier

Lokasi
Jl. Ciputat Raya BB No. 2, Pondok Pinang, South Jakarta City, Special Capital Region of Jakarta, Indonesia

Pengalaman
Min 2 tahun (Pegawai (non-manajemen & non-supervisor))

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Tentang Perusahaan

Ninja Xpress

About Ninja Van
Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series B rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
 
At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Industri

Transportasi/Logistik

Ukuran Perusahaan

2001 - 5000 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Kasual (contoh: Kaos)

Tunjangan

Kesehatan

Bahasa

Bahasa Indonesia & English

Mengapa memilih Kami?

We are on the lookout for world-class talent to fill our world-class engineering team. We want people who are passionate about creating software that makes a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small team, you will have a very direct impact on the success of the company.

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