Customer Support Agent (Yogyakarta)

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Customer Support Agent (Yogyakarta)

Pelayanan Pelanggan
Janio Asia
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Deskripsi Pekerjaan

The Regional Customer Agent (CSA) will play a huge role in making sure Janio runs a tight ship and nothing falls through the cracks. He or she will be responsible for coordinating between the Local CSR team, Local Operations team, and Local Network Partners.
 
Main Responsibilities
  • Identify and handle customer inquiries completely and accurately.
  • Resolve customer complaints and problems for customer satisfaction.
  • Use customer service skills to optimize the opportunity of each customer contact.
  • Educate customers about company products and services and direct them toward available resources for self-help.
  • Complete necessary documentation to manage customer complaints, issues, and solutions.
  • Schedule, assign, or act on any required follow up in accordance with Customer Support guidelines.
  • Enter customer data and other relevant information into the Customer Support database or other data as required.
  • Use technology tools as directed and within established guidelines.
  • Participate in individual and team training and meetings to ensure knowledge up-to-date.
  • Adhere to the work schedule as planned.
     
    Qualifications
    • The maximum age for this position is 30 years old
    • Minimum holding a D3 degree.
    • A minimum of 1-2 years of experience as a Customer Support Agent/Representative
    • Familiar with the logistics/e-commerce world would be preferable.
    • Fluent in English (written and oral)
    • Willing to work on a shift.
    • Willing to be placed in Yogyakarta.

    Tanggal ditayangkan: 29 July 2020, ditutup tanggal 28 August 2020

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    Informasi Lowongan

    Bidang pekerjaan
    customer support agent

    Lokasi
    Jl. Ciputat Raya BB No. 2, Pondok Pinang, South Jakarta City, Special Capital Region of Jakarta, Indonesia

    Pengalaman
    Min 1 tahun (Non-Eksekutif)

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    Tentang Perusahaan

    Janio Asia

    About Janio
     
    Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core we operate as a smart logistics solutions provider, serving merchants and logistics partners and connecting industry players across the globe.
     
    Through Janio, we strive to create a truly integrated network that brings together every key player to become the backbone supporting SEA’s growing e-commerce ecosystem. Looking ahead, our platform would look to incorporate elements of AI and machine learning to provide a suite of smart solutions for real-time tracking, route optimization, warehouse management and dynamic forecasting to truly become a data-intelligent platform.

    Industri

    Transportasi/Logistik

    Ukuran Perusahaan

    1- 50 pekerja

    Proses Lamaran

    Lebih dari 2 minggu

    Waktu Kerja

    Waktu regular, Senin - Jumat

    Pakaian Kerja

    Formil (contoh: Kemeja + Dasi)

    Tunjangan

    Kesehatan

    Bahasa

    Bahasa Inggris

    Mengapa memilih Kami?

    Janio Technologies is an innovative and high growth logistics tech startup with a mission to simplify Asian logistics network.
     
    You’ll join a team where everyone is striving for constant innovation and improvement. We are an incredibly driven and supportive team. We are passionate about what we are doing and obsessed with high performance. We have a strong commitment to make Janio a great place to work and grow with.
     
    Join us for a rewarding career now! 

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