DOP Customer Service Supervisor

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DOP Customer Service Supervisor

Pelayanan Pelanggan
Lazada eLogistics Indonesia
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Deskripsi Pekerjaan

Requirements:
  • Candidate must possess at least Bachelor's Degree in any field.
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient computer skills.
  • Proficient standard office equipment skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
Responsibilities:
  • Strategizing and monitoring daily activities of customer service operation in DOP
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Monitoring and authenticating returns, exchanges and voids.
  • Investigating and solving customer service complaints.
  • Assisting with development and implementation of service policies, and explaining these to staff and customers.

Tanggal ditayangkan: 14 January 2020, ditutup tanggal 13 February 2020

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Informasi Lowongan

Bidang pekerjaan
dop customer service supervisor

Lokasi
Jl. H.R. Rasuna Said X-2 No. 1, Jakarta , 12950, Indonesia

Pengalaman
Min 2 tahun (Supervisor/Koordinator)

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Tentang Perusahaan

Lazada eLogistics Indonesia

Everything written about eCommerce opportunity in Southeast Asia is overwhelmingly positive - a population of 600 million plus consumers, growing internet connectivity, broad penetration of smartphones, a young and tech-savvy population and expanding GDP and purchasing power. The region’s rate of eCommerce share of total retail at around 1 percent shows enormous opportunity in comparison to 14-17% in the west and China.
 
Despite these extraordinary possibilities, the logistics environment in Southeast Asia remains a huge challenge.
 
Lazada eLogistics (LeL) mission is to address these challenges, delight customers and win them over to eCommerce. We are building an innovative, highly visible, low-cost logistics network. Our operating model is based on an ecosystem of logistics partners stitched together with state of the art technology and our modular infrastructure
 
Lazada eLogistics (LeL) is the Logistics arm of the Lazada Group and is structured around four operating Business Units
  • Express: own B2C last mile delivery capabilities from pick-up to sort to delivery
  • Transport: Management of our ecosystem of partners (3PLs) along all the transportation components
  • Fulfilment: Operation of a network of warehouses that can fill retail orders on our own behalf, as well as providing fulfilment services to merchants and international brands
  • Crossborder: Build-up & management of international logistics network giving seamlessly access to ASEAN

Industri

Transportasi/Logistik

Ukuran Perusahaan

201 - 500 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Kasual (contoh: Kaos)

Tunjangan

Kesehatan

Bahasa

Bahasa Inggris

Mengapa memilih Kami?

Lazada eLogistics Indonesia is a part of Lazada Group that focusing on an end-to-end process in logistics. With our tremendous growth, we seek to a talent who is dynamic, entrepreneurial, broad-minded to join with our A-team. Hone your creativity, invent, innovate, and set your own highest standards with nurturing and equal opportunity environment.

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