Help-desk Support

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Help-desk Support

Teknikal & Bantuan Pelanggan
PT Naku Freight Indonesia
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Deskripsi Pekerjaan

Help-desk support oversee the management of Customer Service and administrative functions within a warehouse. This includes inventory, transportation, inbound and outbound administration, issuing and dispatching stock, and handling communication with internal customer and external customers.
 
Help-desk support are responsible for the data entry to the Help desk smart sheet. This involves processing complain registration, taking records and documenting the details of all customer related issue. They also support to manage occupational health and safety procedures. They may also have to assist with general duties within the warehouse.
 
Qualification:
  • Degree in related field
  • Relevant warehouse process and Warehouse Management System (WMS) qualifications Minimum one year experience in a warehouse administration
  • Advanced Ms. Office knowledge and good know-how of Warehouse Management Systems (WMS) Is aware and ensure compliance to the security procedures of the warehouse
  • Is aware of the incident reporting procedure for any Health and Safety violation in the warehouse
Job Description:
  • Handle all customer complain
  • Fast respond in closing the related issue within time boundaries
  • Maintain good communication and relationship with stores managers and area managers
  • Engage other department to define corrective action and preventive action related to the customer service
  • Document tracking
  • Keying in issue in web smart sheet
  • Statistical data trending and status
  • Administrative recording
 
 

Tanggal ditayangkan: 05 March 2020, ditutup tanggal 04 April 2020

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Informasi Lowongan

Bidang pekerjaan
help desk support

Lokasi
KUEHNE + NAGEL Noble House 17/F JL.Dr Ide Anak Agung Gde Agung Kav E 4.2 no 2 Jakarta, 12950, Indonesia

Pengalaman
Min 1 tahun (Pegawai (non-manajemen & non-supervisor))

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Tentang Perusahaan

PT Naku Freight Indonesia

The company’s wide range of services consists of international sea- and airfreight, contract logistics, supply chain management solutions as well as oil & gas logistics and project management. Operating from the eleven locations listed below, Kuehne + Nagel is well positioned to be your logistics partner.
 
Kuehne + Nagel Indonesia, established in 1987, offers integrated logistics services to domestic and international clientele

Industri

Transportasi/Logistik

Ukuran Perusahaan

201 - 500 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Formil (contoh: Kemeja + Dasi)

Tunjangan

Kesehatan

Bahasa

Bahasa Indonesia & English

Mengapa memilih Kami?

With more than 63,000 employees at 1000 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management services. The company invites dynamic and service-oriented individual to join us

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