IT Engineer Indonesia

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IT Engineer Indonesia

IT-Jaringan/Sistem/Sistem Database
PT Havi Indonesia
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Deskripsi Pekerjaan

Role Summary :
  • IT service engineer who support nationwide users directly.
  • IT service engineer tasks are assign from both Indonesia Market IT and Central IT Service Desk at Shanghai.
  • The tasks that cannot be solved remotely among users’ requests and troubles accepted by Central IT Service Desk are assigned to IT service engineer.
  • IT service engineer works at Indonesia head office and directly supports our employees.
  • Support locations are entire Indonesia DC which include
  • For remote location support, IT service engineer on the phone/teams or on a remote desktop connection. In case of on-site support requesting, IT service engineer visit the remote location by a business trip to resolve it.
 
Key Responsibilities :
  • The support time of IT service engineer is in principle the business hours of weekdays (8:30 am – 17:30 pm)
  • Set up user equipment locally, install and modify software application.
  • Shipping IT equipment to remote users.
  • Contacts IT vendor when repairing IT equipment and repairs
  • Sets up, modifies and removes the phone, also support change of PBX setting and manages representative telephone number, dial-in number and extension number.
  • When VIP requests support, IT service engineer visits VIP as soon as possible to deal with the request.
  • Sets up and lends IT equipment for new employees. Laptop, application installation, system account registration, authority group, mailing list and phone. Also doing IT induction when joining the company.
  • Selects IT equipment that is no longer needed, erases the data, and asks the appropriate vendor to dispose of it.
  • Supports printers, MDF and meeting room IT equipment.
  • Collects IT equipment from person who left the company, and deletes accounts, authority groups and user data.
  • Shipping alternative machines to remote users during repair.
  • Records all domestic IT equipment in the IT asset management register, and manages the history of purchase, disposal, repair, and borrowers.
  • Support events such as Town Hall meeting (Monthly and Quarterly communication by President/HR) and the other events, IT Engineer operate and prepare IT equipment for the installation of projectors and distribution of videos to remote site.
  • Shutdown the IT infrastructure equipment before power outage, Reboot the equipment after power outage and confirming normal operation.
 
Skills & Qualification :
  • 5 years or more experience in IT Desktop support engineer
  • Good knowledge of ITIL-based Service Management processes and / or other best practice frameworks.
  • Good knowledge of IT infrastructure and Desktop.
  • Hardware; Wintel PC, Printer, MDF, VOIP, WIFI/LAN
  • Desktop software; Windows 7/10, O365 (Office, SFB, Team and other)
  • Windows server service; AD, DNS, DHCP, Print server
  • Fluent Englih communication is a must (Verbal and Written)
  • Ability to communicate smoothly with user
  • IT service engineer understands the problem of user and resolves it accurately and supports returning to their work early.
  • Ability to work smoothly with Central IT Service Desk and L2 technical team to solve problems.

Tanggal ditayangkan: 14 February 2020, ditutup tanggal 15 March 2020

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Informasi Lowongan

Bidang pekerjaan
it engineer indonesia

Lokasi
Jl. Pulo Ayang Raya Blok JJ-9, Kawasan Industri Pulo Gadung Jakarta Timur

Pengalaman
Min 5 tahun (Pegawai (non-manajemen & non-supervisor))

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Tentang Perusahaan

PT Havi Indonesia

HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries.

Supply chains are highly complex and interconnected structures essential to the success of any company. Foodservice companies in particular need optimal supply chain performance to ensure they have the right amount of food products and other supplies to support a new product launch, deliver on a promotion or simply provide a great customer experience. HAVI’s expertise and experience in marketing analytics, packaging, supply chain management and logistics enables us to make connections across the supply chain that no other company can – and help customers address challenges big and small.

HAVI’s supply chain services are complemented by the customer engagement services offered by our affiliated company The Marketing Store.  For more information, please visit HAVI.com and tmsw.com.

Industri

Transportasi/Logistik

Ukuran Perusahaan

201 - 500 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Kasual (contoh: Kaos)

Tunjangan

Standard

Bahasa

Bahasa Indonesia and English

Mengapa memilih Kami?

Culture and Values :
“HAVI” is a group of companies who strive to succeed by maximizing every individual’s potential in a positive work environment. As a group, our objective is to satisfy our customers, profitably grow our business, while practicing ethical behavior. We will continue to prosper by embracing these principles while being sensitive to the cultures and diversity of those with whom we interact as a growing international company. Above all else we will always “Deliver the Promise.”

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