Deskripsi Pekerjaan

Job Description :
  • Receive, record requests and incidents from users via telephone and email related to information services.
  • Monitor, verify the correctness of data in service and follow up - status requests and incidents until the service is properly delivered to the user.
  • Perform troubleshooting incidents that occur according to the agreed SLA.
  • Escalation / dispatch problems / incidents and requests that cannot be resolved within the deadline for resolution to the support group.
  • Perform system monitoring and regular physical inspections to ensure the IT system is functioning properly and in accordance with the predetermined quality.
  • Maintain user satisfaction levels and report work results to users for feedback.
  • Installing and maintaining computers, multimedia, and data networks, both hardware and software.
  • Perform troubleshooting and repair of all problems related to computers, multimedia, and data networks, both problems caused by hardware.
  • Maintain and safeguard IT assets belonging to COMPANY which are included in the scope of its responsibilities.
  • Carry out work in accordance with the SOP and Occupational Health and Safety regulations.
  • Make regular work reports and report to the Helpdesk Coordinator.
Requirements :
  • Candidate must possess Bachelor Degree in Information Technology.
  • Proven minimum 2 years experiences.
  • Excellent communication and critical thinking skills.
  • Good organizational skills and detail-oriented mindset.
  • Fast learner.

Tanggal ditayangkan: 12 August 2020, ditutup tanggal 11 September 2020