Query Handling Staff (Temporary for 3 months)

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Query Handling Staff (Temporary for 3 months)


Deskripsi Pekerjaan

Role Summary:
Resolve Billing and Receivables Queries within the time frames specified by regional guidelines.                                                                                                                                            
Main Responsibilities:
  • Ensure queries by customers are attended promptly and communication is handled in a professional manner through email or call
  • Work together to ensure billing accuracy upon receipt of queries.
  • Work together to provide feedback regarding the status of queries/disputes.
  • Liaise on billing query from customers.
  • Directly resolve customer queries and to escalate problematic queries to the Query Handling Supervisor.
  • Ensure effective and efficient logging of all queries.
  • Ensure all queries are resolved in accordance with regional standards (KPI)
  • Support the provision of special reporting requests by customers in an accurate and timely manner.
  • Handle billing adjustment raised by customers.
  • Retrieve billing documents upon request by customers.
  • Look for missing shipment documents through different channels
  • Communicate with overseas for special customers queries
  • Analyse dispute case and raise to Query Handling Supervisor
  • Minimum Bachelor Degree in Finance, Business, or other degree with relevant experience.
  • Fresh graduates are welome to apply.
  • Customer handling skills
  • Good telephone handling skills.
  • Technical Skills (Computerised account receivable systems)
  • Software skills (Word, Excel, PowerPoint, etc.).
  • Communication skills.
  • Problem solving skills.
  • Typing skills.
  • Product & tariff knowledge (DHLI, Domestic Service, Danzas).
  • Knowledge in both billing & credit policy.
  • Knowledge in shipment flow (including tracing records).

Tanggal ditayangkan: 21 July 2020, ditutup tanggal 20 August 2020

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Informasi Lowongan

Bidang pekerjaan
query handling staff

Mulia Business Park, Pancoran, Jakarta, Indonesia

Min 1 tahun (Pegawai (non-manajemen & non-supervisor))

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Tentang Perusahaan

DHL Express Indonesia

DHL Express is a group of Deutsche Post DHL. Our headquarter is located in Germany.  We are present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce of 90,000 employees globally, we provide solutions for almost an infinite number of express courier needs.
DHL Express has been operating in Indonesia since 1973. Beginning in 1982, DHL's operations in Indonesia have been carried out by PT. Birotika Semesta. Today, PT Birotika Semesta/DHL Express is the leading international express service provider in Indonesia, with nearly 7 Gateways, 24 Service Centres, +1,200 employees and is supported by 283 vehicles. DHL Express not only delivers documents, packages, and freight but also provides value-added services to its customers through a variety of logistics solutions. 



Ukuran Perusahaan

1001 - 2000 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Formil (contoh: Kemeja + Dasi)


Tunjangan Lainnya, Bantuan Pendidikan, Gigi, Parkir, Kesehatan, Olahraga (contoh: pusat kebugaran)


English and Bahasa Indonesia

Mengapa memilih Kami?

Cultures and Values
To deliver excellent quality. To make our customers successful. To foster openness. To act according to clear priorities. To act in an entrepreneurial way. To act with integrity internally and externally. To accept social responsibilities.

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