This role will take delegated responsibility from the Senior Manager Regional IT Services, for the day to day regional operation and assurance of the global infrastructure services partnership with HCL, aimed at delivering a set of transformed company infrastructure and related technical services to an agreed level of quality and cost.
Client Details
A Global Logistics and Supply Chain Company
Description
• This role will take delegated responsibility from the Senior Manager Regional IT Services, for the day to day
regional operation and assurance of the global infrastructure services partnership with HCL, aimed at delivering
a set of transformed COMPANY infrastructure and related technical services to an agreed level of quality and
cost.
• The role holder will need to work with Market Technology teams, IT Product Delivery / Global Applications teams
as well as Technology Global Services or other IT teams to drive the delivery of user services, network services,
server and storage management services within their region, within an agreed cost framework.
• The role will coordinate and support the regional operation of all day to day service management processes
across internal service groups within IT Product Delivery / Global Applications, Market Technology and
Technology Global Services, together with externally provided services.
• Working with the Senior Manager Regional IT Services, external service providers and Market Technology
leaders, support the management and development of Technology Global Service strategies (global & market).
Managing, assuring and supporting; Demand Management, Financial Management, Strategy, Service Portfolio
Management, Service Design.
• Working with the Senior Manager Regional IT Services, external service providers and Market Technology
leaders, ensure that Technology Global Services are understood, designed and fit for purpose (global & market).
Managing, assuring and supporting; The Service Catalogue, Service Level Management, Capacity
Management, Availability Management, Service Continuity, Security, Supplier Management (w/o local suppliers),
ServiceTransition.
• Working with the Senior Manager Regional IT Services, external service providers and Market Technology
leaders, ensure and assure that all Market Technology services are planned, documented and implemented in
accordance with customer requirements and Company IT processes and policies. Managing, assuring and
supporting; Knowledge Management, Change Management, Asset & Configuration Management, Release
Management, Release & Deployment, Transition Planning, Testing, Service Operation.
• Working with the Senior Manager Regional IT Services, external service providers and Market Technology
leaders, ensure and assure that all Market Technology services are operated in accordance with customer
requirements and COMPANY IT processes and policies. Managing, assuring and supporting; Incident
Management, Problem Management, Event Management, Service Request Management, Access Management,
Operations Management.
Profile
Qualification:
- Bachelor's degree level / equivalent qualification may be an advantage but is not essential
- ITIL V4 Foundation certification may be an advantage but not essential (if not already attained, Company would
expect the incumbent to attain this within 1 year of taking the role). Knowledge & Years of Experience:
- 5+ years of experience in IT, either internal or as a service provider
- 3+ years of leading IT service delivery teams and contributing to service and cost performance improvements
- 1+ years of working with outsourced infrastructure partnerships would be an advantage
- Exposure to ITIL-based Service Management processes and / or other best practice frameworks is desirable
- Experience in a range of IT roles would be an advantage e.g. Applications, Infrastructure, Projects etc. Skills &
Leadership Behaviours:
- Excellent Communication skills (both written and verbal)
- Strong team player with ability to collaborate cohesively with virtual teams
- Language skills: Mandatory: English; Desirable (but not essential): other Asian languages ie: Indonesian,
Japanese, Mandarin, Cantonese, Malaysian
Direction
- Understands our customer needs and the external market implications for the company
- Understands strategic direction and aligns performance objectives accordingly
Drive
- Takes initiatives and prioritizes own work to challenge the status quo
- Supports managers to solve challenges in real time
Execution
- Commits to meet customer expectations and create value
- Identifies and analyzes issues, consults others to find and implement optimal solutions
Influence
- Initiates and optimizes cooperation within and between organizations
- Acts responsibly and supports others with passion
Innovation
- Innovates with a market and customer focus
- Proactively comes up with creative ideas and supports the implementation
Relationship
- Relates well with others and proactively communicates at all levels, internal and external
- Values and considers different perspectives and backgrounds Other Abilities:
- Some experience of leading or working with multi-cultural teams across multiple time zones is desirable
- Ability to thrive in a changing environment and deal with ambiguity
- Ability (& ambition) to lead and support the implementation of global standards, services and initiatives in the
region
Job Offer
• Be Part of Global Logistics Company
• International Exposure
• Professional Working Environment
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Nabila Ananda.
