Software Support Engineer

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Software Support Engineer

IT-Perangkat Lunak
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Deskripsi Pekerjaan

Software Support Engineers serve primarily to address technical issues relating to software implementation, function, and upgrades. They resolve customer complaints or problems and create product problem reports and troubleshooting documents for each issue. Software Support Engineers also work closely with development teams to identify and resolve any technical problems that might arise during the development of software. These engineers might also be involved in developing and leading training classes to educate customers about software products.
 
Job Description
  • Provide Technical Support to Software Users
  • Assist with Software Design and Development
  • Create Technical Documents and Manuals
  • Assist software developers to resolve technical issues during the software development process.
  • Teach customers how to install and use new software products.
 
Requirements
 
  • Fluently in English is a must
  • Having at least 2 years of experience
  • Demonstrate strong analytical, troubleshooting, and problem-solving skills.
  • Strong communication, organizational and customer service skills
  • Attention to detail
  • Operating systems – familiarity with various operating systems, such as Linux, is important for Software Support Engineers, as they will be dealing with customers using a variety of these systems.
  • Programming languages – the ability to script in a number of languages is often required for Software Support Engineers.
  • Debugging tools – Software Support Engineers might use debugging programs in the software development stage or help customers resolve issues and it is important for them to understand how to use these tools in various applications.

Tanggal ditayangkan: 20 July 2020, ditutup tanggal 19 August 2020

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Informasi Lowongan

Bidang pekerjaan
software support engineer

Lokasi
Plaza 89 12th Floors Jl. H. R. Rasuna Said Kav.X7, No.6, RT.6/RW.7, Kuningan, Karet Kuningan, Setia Budi, Jakarta Selatan 12940

Pengalaman
Min 2 tahun (Pegawai (non-manajemen & non-supervisor))

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Tentang Perusahaan

Shipper

Shipper is on a mission to invent a new standard for online shipping in Indonesia. We have assembled the largest asset-light delivery network to make shipping simple, reliable, and cost competitive. With over 17,000 islands, 2,500 logistics providers, and a fast growing e-commerce market, Indonesia is one of the most challenging markets to build a great online shipping experience and we are primed to be a part of the solution. We are privileged to have some of the best global investors including Lightspeed, Y Combinator, and others. 

Industri

Transportasi/Logistik

Ukuran Perusahaan

51 - 200 pekerja

Proses Lamaran

Lebih dari 2 minggu

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Kasual (contoh: Kaos)

Tunjangan

Lunch and Private Insurance

Bahasa

Bahasa Indonesia

Mengapa memilih Kami?

Why Join Us? 
Shipper is on a mission to invent a new standard for online shipping in Indonesia. We have assembled the largest asset-light delivery network to make shipping simple, reliable, and cost competitive. With over 17,000 islands, 2,500 logistics providers, and a fast growing e-commerce market, Indonesia is one of the most challenging markets to build a great online shipping experience and we are primed to be a part of the solution. We are privileged to have some of the best global investors including Lightspeed, Y Combinator, and others. We are looking for passionate and outstanding individuals to join our team.

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