Staff Customer Service

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Staff Customer Service

Pelayanan Pelanggan
PT Gatotkaca Trans Systemindo
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Deskripsi Pekerjaan

  • Customer Service Job desc. as back end operation of “Clickargo”:
     
  • Coordinate with pricing Manager for job costing and quotations update in the “clickargo”.
  • Handle enquiries, quotations and coordination with clients.
  • Job invoicing and preparing job reports.
  • Ensure that the call center effectively facilitates the ordering, return, delivery and general customer service requirements of our customers.
  • Ensuring the delivery of quality service to the customer, includes monitoring Customer’s transactions.
  • Prepare, publish and analyze call center reports to identify trends, improve processes, problem solve, properly allocate resources, and maximize efficiency.
  • Serve as a Level 1 point of escalation for incoming customer calls, emails and other inquiries in a supportive, friendly and helpful manner to avoid further escalation.
  • Provide support to Product Director, IT Team and Marketing with projects and other tasks as needed.
  • Liaise with multiple external departments regarding general customer information and feedback to ensure a well – coordinated and streamlined customer service process.
  • Use high level communication and rapport building skills when interacting with customers and internal/external parties in order to develop relationships
  •  
    Required:
     
  • Has minimum 2 years experienced as Customer Service Officer.
  • Preferable experienced in 3rd party logistics company.
  • Has Logistics knowledge, especially in import and export process.
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Tanggal ditayangkan: 21 July 2020, ditutup tanggal 20 August 2020

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Informasi Lowongan

Bidang pekerjaan
staff customer service

Lokasi
Altira Business Park Lt. 8, Jl. Yos Sudarso Kav 85, Sunter Jaya, Tj. Priok, Daerah Khusus Ibukota Jakarta, 14360

Pengalaman
Min 2 tahun (Pegawai (non-manajemen & non-supervisor))

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Tentang Perusahaan

PT Gatotkaca Trans Systemindo

Established in 2000, PT Gatotkaca Trans Systemindo provides integrated logistic services with specialty in total logistics solutions. No matter how large and complex the requirements are, we always aim to provide the best solutions for your company.
In 2018, PT. Gatotkaca Trans Systemindo becomes a subsidiaries of Vcargo Cloud Pte Ltd ("VCC"), a leading in e-trade and e-logistics in Singapore
 
Our total logistic solutions enable you to improve your company’s efficiency, as we fully support you to become the leader in your industry. The customized logistic solutions will address your entire logistic requirements, including integrated logistic services, project logistic, shore base management, warehouse management, and shipping. We are committed to provide reliable services to design, implement, and operate complex supply chain solutions on a national, regional, and global scale with international standards.
 

Industri

Transportasi/Logistik

Ukuran Perusahaan

51 - 200 pekerja

Proses Lamaran

12 hari

Waktu Kerja

Waktu regular, Senin - Jumat

Pakaian Kerja

Bisnis (contoh: Kemeja)

Tunjangan

Kesehatan

Bahasa

Bahasa Indonesia

Mengapa memilih Kami?

1. To prioritize customer’s satisfaction.
2. To improve the sustainability of our Quality Management System. 
3. To provide one stop superior service business solution by understanding customer’s needs.
4. To go public and form business expansions.

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