Deskripsi Pekerjaan

Role Summary:
Ensure collection of receivables and to reduce bad debts through vigilant monitoring of debtor accounts.
 
 
Main Responsibilities:
  • Maximise collection of payment from all customers in a timely and professional manner in line with KPI and Global procedures.
  • Spend at least 90% working time on collection calls, including visit.
  • Interface with small, medium or big account customers to actively and aggressively solve credit and billing problems in a timely manner.
  • Ensure special billing requests by Enterprise customers are met, e.g. costing, shipper reference, etc by coordinating with Billing staff and actively monitoring the progress.  
  • Liaise to prepare billing adjustments for processing by Query Handling team.
  • Keep the above informed of collection difficulties
  • Update the statement of account and ensure the detail outstanding is correct through reconciliation process with both internal (cashapp team) and External (customer).
  • Research unallocated cash for posting to debtor ledger.
  • Maintain efficient records of collection activities.
  • Monitor credit accounts and report delinquent customers to Credit Control Supervisor for review and action.
  • Co-ordinate with related Query Handling & sales parties to resolve billing discrepancies within 24 hours.
  • Monitor credit limit of accounts to ensure proper action is taken
  • Liaise with Legal Counsel, Lawyer and 3rd party agent for handling special cases.
 
?Requirements:
  • Minimal Bachelor Degree with related discipline
  • Numerical skills.
  • Credit analysis and debt collection skills.
  • Software skills (Word, Excel, PowerPoint, etc.).
  • Communication skills (English and local language), spoken and written.
  • Telephone handling skills.
  • Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
  • Makes timely and appropriate choices based on accurate analysis and experience.

Tanggal ditayangkan: 19 July 2020, ditutup tanggal 18 August 2020