Deskripsi Pekerjaan

Job Description:
  1. Manage and set action plan for Process Innovation/Improvement and Service Policy, to increase Customer Satisfaction.
  2. Setup and maintain Service partners all around Indonesia.
  3. Monitoring Supply Chain Spare part with 3PL Vendor.
  4. Manage Careline (call center) team.
  5. With team sales monitoring which customers no longer support, and making a list and given to sales to be followed up further.
  6. Conduct Internal Quality Audit, review and proposed standard operating procedures, conduct operation process review, maintain relationship with CTC and Sales Department.
  7. Monitoring achievement of service level (SLA) commitment through effective and efficient process SLA (Service Level Agreement) for B2B and B2C Customer.
  8. Manage KPI and setup SOP Develop, recommend, and monitoring quality service in operation and develop measurements tools to monitor operation performance.
  9. Provide the presentation and monitor service performance achievement and corrective action taken, and review the impact of the improvement plans to management in order to ensure commitment to improve service level.
  10. Performance report and do analysis of Operation performance
 
Requirements:
  1. Candidate must possess at least Bachelor's Degree in any field.
  2. At least 3 - 4 Year(s) of working experience in the related field is required for this position.
  3. Have Managerial skill in Logistics/Supply Chain or equivalent and preferably experienced in
    Express.
  4. Excellent communication, interpersonal skills, excellent analytical & problem solving skill.
  5. Excellent skills to operate microsoft office includ Excel, PowerPoint and Word.

Tanggal ditayangkan: 25 April 2020, ditutup tanggal 25 May 2020