Deskripsi Pekerjaan

Sealand – A Maersk Company is a regional container logistics company that combines passionate local teams and agile-thinking with an unrivaled global network powered by the larger Maersk family. We move our customers’ cargo quickly and efficiently across the Americas, Asia, Europe, North Africa and the Middle East. Through the close connection to Maersk we ensure our customers the benefits of industry-leading logistics expertise and cutting-edge technology.
 
In Asia, we have over 700 employees in 14 countries and a Headquarter (HQ) based in Singapore. We operate a fleet of over 90 ships, serving over 230 key ports across the region through an extensive feeder network that spans Bangladesh to East Russia. We have an entrepreneurial spirit and a fast-paced work environment where employees are empowered, expected to take ownership and to be accountable for their performance.
 
We Offer

We offer an opportunity to join a diverse team of passionate and dedicated colleagues who are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!
 
At Sealand Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! Our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!
 
Key responsibilities
 
  • Ensure availability and response to email and phone inquiries from all customers in a courteous and professional manner.
  • Monitor other customer entry points for customer inquiries and respond within agreed upon deadlines with all relevant information.
  • Ensure accurate processing and confirmation of all customer bookings; facilitate changes as required keeping all relevant customers informed
  • Reconcile systems to ensure accuracy and ensure customer expectations met; record reasons for changes/amendments
  • Update systems as required.
  • Promote / Facilitate use of E- Commerce / Web tools.
  • Performs other position related duties as specified by management
  • Have a thorough knowledge of the needed Sealand Maersk service scopes, acceptance policies, business rules and any other related matters, keeping own self updated of latest developments.
  • Work closely and actively with different functions i.e. Sales, Operations, Finance and any other functions for the easiest and the most professional experience possible to our customers.
  • Provide input and feedback to Customer Service Team Leader / Manager on issues/concerns that need escalation, on performance improvement initiatives, on any tasks that have been assigned or on any other matters affecting team, process and or performance.
  • Execute tasks/projects that may be assigned from time to time.
  • Live the company’s values.
Who we are looking for
 
  • Previous customer service experience in shipping, logistics, freight forwarding, and supply chain will be an advantage
  • Previous experience in a customer facing role, preferably one that involved any form of critical thinking.
  • Can handle pressure and high volume of customers.
  • Personable, energetic and excellent communication skills.
  • Someone who is an excellent team player and able to work effectively under pressure.
  • Should have the ability to converse with people of all levels and is well organised, efficient and effective.
 
At Sealand Maersk, we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
 
Application Process
 
Bringing a diverse mix of best and brightest talents to Maersk is critical to our continued success. That is why we uphold a meticulous screening process. The first step of the hiring process is for you to create your profile in our Maersk Careers website. If you find this role suitable to your experience and qualifications, start filling in your online application right away thru the link below:
 
https://jobsearch.maersk.com/jobposting/index.html?id=SM-239864
 
 
 
 

Tanggal ditayangkan: 19 March 2020, ditutup tanggal 18 April 2020