Deskripsi Pekerjaan

The Regional Customer Agent (CSA) will play a huge role in making sure Janio runs a tight ship and nothing falls through the cracks. He or she will be responsible for coordinating between the Local CSR team, Local Operations team, and Local Network Partners.
 
Main Responsibilities
  • Identify and handle customer inquiries completely and accurately.
  • Resolve customer complaints and problems for customer satisfaction.
  • Use customer service skills to optimize the opportunity of each customer contact.
  • Educate customers about company products and services and direct them toward available resources for self-help.
  • Complete necessary documentation to manage customer complaints, issues, and solutions.
  • Schedule, assign, or act on any required follow up in accordance with Customer Support guidelines.
  • Enter customer data and other relevant information into the Customer Support database or other data as required.
  • Use technology tools as directed and within established guidelines.
  • Participate in individual and team training and meetings to ensure knowledge up-to-date.
  • Adhere to the work schedule as planned.
     
    Qualifications
    • The maximum age for this position is 30 years old
    • Minimum holding a D3 degree.
    • A minimum of 1-2 years of experience as a Customer Support Agent/Representative
    • Familiar with the logistics/e-commerce world would be preferable.
    • Fluent in English (written and oral)
    • Willing to work on a shift.
    • Willing to be placed in Yogyakarta.

    Tanggal ditayangkan: 29 July 2020, ditutup tanggal 28 August 2020