Deskripsi Pekerjaan

Role Summary :
  • IT service engineer who support nationwide users directly.
  • IT service engineer tasks are assign from both Indonesia Market IT and Central IT Service Desk at Shanghai.
  • The tasks that cannot be solved remotely among users’ requests and troubles accepted by Central IT Service Desk are assigned to IT service engineer.
  • IT service engineer works at Indonesia head office and directly supports our employees.
  • Support locations are entire Indonesia DC which include
  • For remote location support, IT service engineer on the phone/teams or on a remote desktop connection. In case of on-site support requesting, IT service engineer visit the remote location by a business trip to resolve it.
 
Key Responsibilities :
  • The support time of IT service engineer is in principle the business hours of weekdays (8:30 am – 17:30 pm)
  • Set up user equipment locally, install and modify software application.
  • Shipping IT equipment to remote users.
  • Contacts IT vendor when repairing IT equipment and repairs
  • Sets up, modifies and removes the phone, also support change of PBX setting and manages representative telephone number, dial-in number and extension number.
  • When VIP requests support, IT service engineer visits VIP as soon as possible to deal with the request.
  • Sets up and lends IT equipment for new employees. Laptop, application installation, system account registration, authority group, mailing list and phone. Also doing IT induction when joining the company.
  • Selects IT equipment that is no longer needed, erases the data, and asks the appropriate vendor to dispose of it.
  • Supports printers, MDF and meeting room IT equipment.
  • Collects IT equipment from person who left the company, and deletes accounts, authority groups and user data.
  • Shipping alternative machines to remote users during repair.
  • Records all domestic IT equipment in the IT asset management register, and manages the history of purchase, disposal, repair, and borrowers.
  • Support events such as Town Hall meeting (Monthly and Quarterly communication by President/HR) and the other events, IT Engineer operate and prepare IT equipment for the installation of projectors and distribution of videos to remote site.
  • Shutdown the IT infrastructure equipment before power outage, Reboot the equipment after power outage and confirming normal operation.
 
Skills & Qualification :
  • 5 years or more experience in IT Desktop support engineer
  • Good knowledge of ITIL-based Service Management processes and / or other best practice frameworks.
  • Good knowledge of IT infrastructure and Desktop.
  • Hardware; Wintel PC, Printer, MDF, VOIP, WIFI/LAN
  • Desktop software; Windows 7/10, O365 (Office, SFB, Team and other)
  • Windows server service; AD, DNS, DHCP, Print server
  • Fluent Englih communication is a must (Verbal and Written)
  • Ability to communicate smoothly with user
  • IT service engineer understands the problem of user and resolves it accurately and supports returning to their work early.
  • Ability to work smoothly with Central IT Service Desk and L2 technical team to solve problems.

Tanggal ditayangkan: 14 February 2020, ditutup tanggal 15 March 2020