Deskripsi Pekerjaan

YOUR TASK:
Digitalization & Optimization:
  • Deployment of strategic initiatives in the area of process optimization and digitization in-country.
  • Clarify local business requirements, document local processes and standard operating procedures.
  • Interface with regional digitalization & optimization team to ensure business requirements are translated into technology requirements and that the technology supports the process.
  • Develop local test plans and training documentation to support technology implementation.
  • Lead test efforts and interface with user groups to ensure the uptake of technology.
  • Support the roll-out of new processes and procedures related to Digitalization & Optimization.
  • Post project evaluation and documentation of lessons learned
Project Management + Deployment
  • Project management for all Operational Excellence projects within the country.
  • Develop and maintain country project plans to monitor and track progress.
  • Monitor resources allocated to the project as well as deliverables (time, scope, budget).
  • Introduction of change management and project toolkits.
  • Ensure adherence to global project management framework and standards in the country.
  • Drive, support and monitor the implementation of organizational and process changes.
  • Act as escalation point and resolve conflicts.
  • Conduct business workshops with all other involved stakeholders.
  • Report and escalate to regional management as needed.
  • Actively manage stakeholder communication and dependencies in-country.
Governance
  • Drive adherence to Operational SOPs, KPIs, and regulatory compliance.
  • Provide country business processes and requirements to regional governance manager.
  • Update and communicate country General Ocean Freight SOPs.
  • Conduct audits in-country organization towards compliance with Standard Operating Procedures.
  • Inform the regional governance manager on the changes of country regulatory compliance.
  • Validate and approve change requests for updates in country-level ocean-related master data.
Implementation (COP)
  • Review customer requirements during the opportunity management phase of the tender.
  • Identify gaps between the customer requirements and the ocean standard operating procedures.
  • Engage with ocean country management and ocean branches to validate the non-standards processes to ensure proper execution and obtain additional processing & handling costs.
  • Provide support throughout both the implementation and hyper care phases.
  • Responsible for introducing customer-specific KPIs and ensuring they are understood.
  • Communicate with various stakeholders during the tender and the implementation phases (sales, tender team, regional and local operations team).
  • Follow corporate guidelines and utilize standardized tools established as part of the corporate Customer On-Boarding Process.
  • Participate in customer and internal meetings within the COP framework if requested.
  • Provide guidance for customer-specific reporting.
  • Escalate process deviations/ issues to management if ocean operations do not follow the designed solution.
  • Participate in customers continuous improvement workshops/ meetings
Support & Training
  • Execute continuous improvement program for ocean operations.
  • Deploy training portfolio established by Regional/ Global Support & Training.
  • Documentation of country-specific training materials.
  • Set up of Ocean Business Support and Superuser Network in the country.
  • Deploy and monitor the usage of tools to report, log and action operational service issues.
  • Identify areas where additional training and/or support is required.
  • Escalation point for business support and issue resolution.
  • Ensure execution of User Acceptance Testing against releases of core systems and/or new operational tools
YOUR PROFILE:
  • 10 years of experience in related capacity for an international freight forwarding company
  • The role requires an individual who has finished an apprenticeship and/or studies in the area of logistics with several years of working experience in the freight forwarding business and track record in managing projects successfully.
  • Deep understanding of ocean freight forwarding.
  • Solid grasp of project management, preference: Certified Project Management Professional.
  • Fluent in Business English (spoken and written).
  • Strong leadership skills: sets clear goals and achieves results, develop solid relationships within the team, persuades and influences others, motivates people to perform, delegates and empowers others.

By submitting your application, you declare the information provided is correct. Please also note that your application data will be treated strictly confidential

Tanggal ditayangkan: 15 April 2020, ditutup tanggal 15 May 2020