Deskripsi Pekerjaan

Description
 
The Operations Manager role is a unique opportunity to be part of an industry defining journey and to lead the development and deployment of outstanding Operations experiences for our clients.
 
Job Description:
  • Build a highly effective operations team
  • Train, assign, schedule, coach, counsel and discipline employees in operations team
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
  • Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets
  • Contribute operations information and recommendations to strategic plans and reviews
  • Prepare and complete action plans
  • Implement production, productivity, quality and customer-service standards
  • Manage shipments that have been booked by Ezyhaul’s customers from pick-up to final delivery
  • Actively liaise with customers and transport companies in relation to active shipments; resolve problems with clients or carriers
  • Troubleshoot shipments that encounter issues (truck breakdown, rejections, delays, etc.) and actively support mitigation between Ezyhaul’s customers and transportation vendors
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Ensure all shipment related costs are accurate and updated in the system
  • Follow-up on POD returns with transport vendors
  • Manage the performance of transport vendors and ensure that they follow the customer’s SOP’s and safety procedures
  • Ensure that the drivers make correct and timely updates for each shipment using the driver application
  • Support in signing up carriers on Ezyhaul’s platform
  • Manage carrier performance, especially in case of repeated non-compliance
  • Coordinate and support training sessions for Ezyhaul’s clients
  • Coordinate and support training sessions for Ezyhaul’s transport vendors
  • Provide support to carry out any other ad-hoc tasks as assigned
 
Requirements:
  • We are a startup so you need to have a passion for creating activities from ground up and have a willingness to “work in the trenches” with our carrier and shipper partners.
  • Candidate preferably possess a degree in logistics or engineering
  • At least 7-10 years of relevant experience in one or more of the following areas is a must:
    • Logistics or freight forwarding environment
    • Land transport (trucking).
    • Container haulage
  • Good understanding of trucking operations with industry leading SLAs and improving operations performance
  • Proven ability to effectively work together with external transport vendors and partners
  • Understanding the delicate relationship working with customers and sub-contractors, from negotiation till completion of transport delivery tasks.
  • Ability to demonstrate a proven record of success in managing fluctuating volumes in a highly pressurized environment.
  • Some flexibility in working hours required
 
Personal Attributes
  • Proficient oral and written communication in English
  • Strong result and action orientation
  • Excellent interpersonal skills
  • Strong analytical and problem-solving ability
  • Strong team player
  • Ability to present ideas in business-friendly and user-friendly language
  • Keen attention to detail

Tanggal ditayangkan: 14 January 2020, ditutup tanggal 13 February 2020