Deskripsi Pekerjaan

About Ninja Van
 
Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series D rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
 
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
 
Job Description:
  • Monitoring Agent Customer Support use assessment QA template
  • Analyze customer satisfaction
  • Analyze complain from customer
  • Giving feedback for development customer support team
  • Refreshment training
Requirement:
  • Experience as Quality Assurance min 1 year
  • Prefer experience work in startup company environment or BPO call centre

Tanggal ditayangkan: 02 December 2019, ditutup tanggal 01 January 2020