Deskripsi Pekerjaan

Gearing up for the next growth stage, Janio is looking for a Quality Assurance Trainer Supervisor to join our team.
 
Main Responsibilities
    • Leading the induction and training of new team members.
    • Identifying learning opportunities within the team and rolling out relevant training.
    • Maintaining records of learning and reporting on quality statistics.
    • Supporting the team with workflow management and database maintenance.
    • Monitoring call and order processing quality.
    • Driving improvements in training content and processes.
    • Delivering feedback to various members of our team.
    Qualifications
    • At least 3 years Customer Support experience, with at least  1 year Team Leading experience.
    • Experienced in handling a team of QA and Training.
    • Attention to details and accuracy on reports.
    • Strong Customer Support approach.
    • Excellent analytics.
    • Fluent in English.
    • Willing to travel.

    Tanggal ditayangkan: 29 July 2020, ditutup tanggal 28 August 2020