Deskripsi Pekerjaan

Main Responsibilities:
  • Ensure queries by customers are attended promptly and communication is handled in a professional manner.
  • Work together to ensure billing accuracy upon receipt of queries.
  • Work together to provide feedback regarding the status of queries/disputes.
  • Liaise on billing query from customers.
  • Directly resolve customer queries and to escalate problematic queries to the Query Handling Supervisor.
  • Ensure effective and efficient logging of all queries.
  • Ensure all queries are resolved in accordance with regional standards.
  • Support the provision of special reporting requests by customers in an accurate and timely manner.
  • Handle billing adjustment raised by customers.
  • Follow up undelivered invoices
  • Retrieve billing documents upon request by customers.
  • Handle IB hawb attachment request
  • Look for missing shipment documents through different channels
  • Communicate with overseas for special customers queries
 
 
Requirements:
  • Minimum Bachelor Degree in Finance, Business, or other degree with relevant experience.
  • Customer handling skills
  • Good telephone handling skills.
  • Technical Skills (Computerised account receivable systems)
  • Software skills (Word, Excel, PowerPoint, etc.).
  • Communication skills.
  • Problem solving skills.
  • Typing skills.
  • Product & tariff knowledge (DHLI, Domestic Service, Danzas).
  • Knowledge in both billing & credit policy.
  • Knowledge in shipment flow (including tracing records).

Tanggal ditayangkan: 22 January 2020, ditutup tanggal 21 February 2020