Deskripsi Pekerjaan

Role Summary:
 
Resolve Billing and Receivables Queries within the time frames specified by regional guidelines.                                                                                                                                            
 
Main Responsibilities:
 
  • Ensure queries by customers are attended promptly and communication is handled in a professional manner through email or call
  • Work together to ensure billing accuracy upon receipt of queries.
  • Work together to provide feedback regarding the status of queries/disputes.
  • Liaise on billing query from customers.
  • Directly resolve customer queries and to escalate problematic queries to the Query Handling Supervisor.
  • Ensure effective and efficient logging of all queries.
  • Ensure all queries are resolved in accordance with regional standards (KPI)
  • Support the provision of special reporting requests by customers in an accurate and timely manner.
  • Handle billing adjustment raised by customers.
  • Retrieve billing documents upon request by customers.
  • Look for missing shipment documents through different channels
  • Communicate with overseas for special customers queries
  • Analyse dispute case and raise to Query Handling Supervisor
 
                                                                                                         
Requirements:
 
  • Minimum Bachelor Degree in Finance, Business, or other degree with relevant experience.
  • Fresh graduates are welome to apply.
  • Customer handling skills
  • Good telephone handling skills.
  • Technical Skills (Computerised account receivable systems)
  • Software skills (Word, Excel, PowerPoint, etc.).
  • Communication skills.
  • Problem solving skills.
  • Typing skills.
  • Product & tariff knowledge (DHLI, Domestic Service, Danzas).
  • Knowledge in both billing & credit policy.
  • Knowledge in shipment flow (including tracing records).

Tanggal ditayangkan: 21 July 2020, ditutup tanggal 20 August 2020