Deskripsi Pekerjaan

  • Customer Service Job desc. as back end operation of “Clickargo”:
     
  • Coordinate with pricing Manager for job costing and quotations update in the “clickargo”.
  • Handle enquiries, quotations and coordination with clients.
  • Job invoicing and preparing job reports.
  • Ensure that the call center effectively facilitates the ordering, return, delivery and general customer service requirements of our customers.
  • Ensuring the delivery of quality service to the customer, includes monitoring Customer’s transactions.
  • Prepare, publish and analyze call center reports to identify trends, improve processes, problem solve, properly allocate resources, and maximize efficiency.
  • Serve as a Level 1 point of escalation for incoming customer calls, emails and other inquiries in a supportive, friendly and helpful manner to avoid further escalation.
  • Provide support to Product Director, IT Team and Marketing with projects and other tasks as needed.
  • Liaise with multiple external departments regarding general customer information and feedback to ensure a well – coordinated and streamlined customer service process.
  • Use high level communication and rapport building skills when interacting with customers and internal/external parties in order to develop relationships
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    Required:
     
  • Has minimum 2 years experienced as Customer Service Officer.
  • Preferable experienced in 3rd party logistics company.
  • Has Logistics knowledge, especially in import and export process.
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Tanggal ditayangkan: 21 July 2020, ditutup tanggal 20 August 2020