Deskripsi Pekerjaan

Job Descriptions :
  • Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Drive a ‘Customer First’ initiative: implementation, execution, control and completion of key strategic projects
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Hire and train new customer service agents.
  • Stay informed on the latest industry techniques and methods.
Qualifications :
  • Candidate must possess at least Bachelor's Degree in Business Studies, Management,Mass Communications or equivalent.
  • At least 4 Year(s) of working experience in the related field is required for this position.
  • Preferably Manager/Assistant Manager specialized in Customer Service or equivalent.
  • Experience with managing a Customer Service Platform will be considered.
  • Advanced communication skills
  • Ability to manage key stakeholder relationships
  • Previous experience in leading a team
  • Excellent verbal and written English skills
  • Design thinking/customer journey mapping skills are a plus

Tanggal ditayangkan: 25 May 2020, ditutup tanggal 24 June 2020